> ## Documentation Index
> Fetch the complete documentation index at: https://docs.moonbase.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom Guide

> How to set up and get the most out of Moonbase + Zoom.

## Moonbase + Zoom Native Call‑Recording Guide

Connect Zoom to Moonbase and every customer call you record is connected with a matching Meeting in Moonbase will be sync'd and reviewable in Moonbase.

### How to get support

Please email [support@moonbase.ai](mailto:support@moonbase.ai) for support.

### What you need beforehand

* **A Zoom plan that supports Cloud Recording**\
  *Pro, Business, Enterprise*. The free plan does not support Cloud Recordings.
* **Cloud Recording switched on**\
  *Zoom Admin → Account Management → Account Settings → Recording → Cloud Recording.*
* **Calendar events that contain the Zoom meeting link**\
  Moonbase reads the URL (including Personal Meeting Room links) inside the invite to match the finished recording.

> **Heads‑up:** If Cloud Recording is off or the host forgets to start it, nothing reaches Moonbase.

### One‑time connection steps

1. In Moonbase, open **Settings → Conference Solutions →  New Conference Solution**.
2. Click **Zoom** and then **Create**.
3. Sign in with a Zoom host/admin account and approve the requested scopes.
4. You’ll land back in Moonbase with the message **“Zoom connected successfully.”**

That’s it—future meetings that meet the prerequisites will flow in automatically.

###  How matching works

* **Scheduled meeting with a unique Zoom link** → Moonbase looks for that exact URL.
* **Personal Meeting Room (PMI)** → Moonbase pairs the PMI link *and* the meeting’s start/end time window.
* If two recordings could match, the one whose **start time** is closest to the calendar event wins.

### What you’ll see in Moonbase

* ▶ **Embedded video player** – watch without leaving Moonbase.
* 📝 **Interactive transcript** – click any sentence to jump the video.
* 🤖 **AI‑generated summary** – key points & next steps in seconds.
* 📊 **Talk‑time analytics** – who spoke (and for how long) by participant *and* organization.

###  Best‑practice checklist

* Turn on **“Automatically record meetings to the cloud”** in Zoom.
* Always paste the Zoom link into the calendar invite body.
* Give each rep a unique meeting ID or leave buffer time between PMI sessions.
* Re‑authorize Zoom in Moonbase → Settings if you ever change Zoom permissions.

### How to remove and disconnect Zoom from Moonbase

1. In Moonbase, open **Settings → Conference Solutions**
2. Click on the Zoom connection you wish to remove and disconnect
3. Click **Delete Conference Solution**
4. Confirm deletion when request in the dialog

This will disconnect Zoom from Moonbase and no new meetings will be synchronized.

### Troubleshooting

**Recording never appears**\
Cloud Recording was disabled or the host recorded locally. Enable Cloud Recording and record again.

**Recording stuck in “Processing”**\
Zoom is still rendering. Large or long meetings simply need more time.

**Duplicate recordings**\
The same Zoom link was reused back‑to‑back. Use unique IDs or add calendar buffers.

**Transcript missing / low quality**\
Overlapping speakers or background noise. Encourage muting and headsets.

### Next steps

1. 🔄 **Connect Zoom now** in *Moonbase → Settings → Conference Solutions*.
2. 🎥 Host a short test meeting, with at least 2 people, add the Zoom link to the calendar event, record to the cloud, and watch it arrive in Moonbase.